Frequently Asked Questions

What is The Black Card Company?

The Black Card Company is an online marketplace for diverse greeting cards, gifts and lifestyle products. We have a similar business model to Amazon, Ebay and Etsy.

The products on this platform are designed and produced by talented but underrepresented black-owned businesses who are passionate about diverse and authentic representation.

Shopping at The Black Card Company means you are shopping intentionally.

Why haven't I found what I'm looking for?

Answer: Test our search bar, categories and tags

We have a very robust search bar where you can type in very specific search terms. We also have category and tag filters to help you navigate the site.

If we still don’t have what you are looking for, send us a suggestion request. We are always open to bringing customer suggestions to life!

I have a special request. Who do I contact?

Answer: The platform or the brand

If you have a special request e.g personalisation, bespoke designs, large orders etc please contact The Black Card Company at info@theblackcardcompany.com; or contact your favourite brand(s) directly by going to their shop on the on Our Brands page and sending them an e-mail.

Why are there multiple shipping charges at checkout?

The Black Card Company is a marketplace of separate businesses, not a single company

The shipping price for cards, (sent in standard or large envelopes according to the card size or quantity), to a UK address, is shown in the website banner.

The shipping price for each brand you shop with is based on what you have bought with that brand. If you have bought items from more than one brand you will have shipping costs per brand as each one is independent.

My shipping address is not being accepted on my order, why not?

Answer: The brand has not set up their shipping correctly, or does not ship to your country.

The Black Card Company is UK based so all valid UK addresses should be accepted on orders. If not it means that the shipping calculation has not been set up correctly by one of the brands in your order. Contact us to let us know what items you are trying to purchase and we will ask the relevant brand to correct their shipping calculation. Once they have done this, your UK address will feed through automatically.

If your address is international, the brand may not ship to your country. Contact us and let us know what items you are trying to purchase and we will let you know if the brand ships to your country.

Do you ship internationally?

Some brands do, others don't

Each brand on this platform decides on their own shipping policy. Many have chosen not to ship to Europe in particular because of the new licences required post Brexit.

For those that do ship internationally, please note that if you buy cards from multiple brands you will incur multiple international shipping costs. This may outweigh the cost of the order (as cards are relatively low cost items). However, international orders from one brand will have one shipping cost. If your international address will not feed through your order, this means that the brand does not ship to your country.

When will my item(s) arrive?

Answer: It varies per brand

The Black Card Company hosts over 50 independent brands, each with their own processing times between 1-3 days. Our brands use Royal Mail first class post unless customers opt for, or request an upgraded service at checkout. If you ordered from more than one brand you will receive separate packages for your order, which may arrive on different days. Most UK orders arrive within 2-5 working days. Royal Mail do not however, guarantee service delivery times for standard mail services – see www.royalmail.com.

International order delivery times will depend on the courier used. The brand will indicate an estimated delivery time based on their courier provider.

I've been locked out of my account, what do I do?

Answer: Try again after 15 minutes

If you’ve typed an incorrect password 3 times, the system will lock you out for 15 minutes. Try again after this time. If you continue to be locked out you may need to change your password. You can send us an email to request a password reset link.

However, please note, you don’t need an account to shop with us, you can check out as a guest!

My item(s) haven't arrived. Who do I contact?

Answer: Contact The Black Card Company or the Brand

Our brands use Royal Mail, first class post which is the most cost effective service. However, Royal Mail do not guarantee service delivery times on standard post. Unfortunately items get lost or delayed in the post sometimes.

If your item has not arrived after 5 working days, either contact info@theblackcardcompany.com or email the relevant brand directly via the link in your e-mail confirmation. We always aim to resolve lost or delayed items amicably.

How do I return items?

Answer: Contact the brand

If you want to return an item please review the returns policy of the brand you bought it from.

Do you accept artist submissions?

Answer: Not at the moment

We don’t currently accept artist submissions as our cards are not processed centrally. As a multivendor platform, all of our vendors design and produce their own products.

Do you sell wholesale?

Answer: We will soon as a platform - some of our individual brands do

If you wish to buy wholesale from us please send us an email. We are currently setting up a multivendor wholesale collection for brick and mortar businesses.

Some but not all of our individual brands also sell wholesale. We can send you the wholesale listings of the brands who do.

How can I leave a review?

Thanks! Reviews really help underrepresented businesses!

Product review: Find the product on the website, click on the review tab and leave your review.

Brand review: Find and click on the brand on the Our Brands page. Go to the review tab and leave your review.

Social media review: Tag us @theblackcardcompany on Instagram, Facebook, TikTok and/or Threads.

Google review: https://g.page/r/Ce77Y50fi668EBM/review

If you are unhappy with something, please contact us and allow us to address it before leaving a review. Customer satisfaction is very important to us.